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Frequently asked questions

Below you will find some of the most frequently asked questions about our business waste and recycling collection services:

What business waste and recycling can you collect?

Below there is more information on exactly what we can and can't collect. 

Food waste

We will collect:

All food, cooked and raw

Cooking oil, fat and lard

Meat and fish bones

Tea bags and coffee grounds

Pet food

 

We can not collect:

Non-food items

Glass

Recycling

We will collect:

Aerosols

Aluminium foil

Cartons and Tetra Paks

Glass bottles and jars 

Paper, card and cardboard

Plastic bottles, food trays and pots including:

HDPE, PET, PVC and PP eg drinks bottles, bleach bottles, yoghurt pots

Tins and cans

 

We will not collect

Blue roll and kitchen towel

Cling film and plastic film

Bubble wrap

Crisp packets and sweet wrappers

Food waste

Hard plastic eg plastic pipes and garden pots

Tissues and tissue paper

Wires

Wood

Other items we can't collect

We are unable to accept: 

Rubble

Hot ash

Electrical items

Tyres and hazardous waste

How do I get a quote?

Complete our business waste quote form below:

Get a business waste quote

What size bins do you provide?

Business waste bin sizes

Our business waste bins are available in the following sizes:

Business Waste Bin Sizes with sizing

Sacks and stickers are also available.

If you are not sure what bin sizes you require simply get in contact and we can discuss this with you.

 

Business recycling bin sizes

Our business recycling bins are available in the following sizes:

Business Recycling Bin Sizes with sizing

Sacks and stickers are also available.

If you are not sure what bin sizes you require simply get in contact and we can discuss this with you.

 

Business food waste bin sizes

Our business food waste bins are available in the following sizes:

Business Food Waste Bin Sizes with sizing

If you are not sure what bin sizes you require simply get in contact and we can discuss this with you.

 

Capacity of bins

Please find below a table showing the approximate dimensions of the bins, as well as the approximate amount of black bags they can hold:

Bin Size

Dimensions (cm) *approximate sizing

Bags (Regular Size)

140 Litre

105 (H) 58 (W) 56 (L)

Approx 2-3

240 Litre

107 (H) 58 (W) 74 (L)

Approx. 4-5

360 Litre

107 (H) 63 (W) 86 (L)

Approx 6-8

660 Litre

117 (H) 136 (W) 77 (L)

Approx 10

1100 Litre

147 (H) 136 (W) 108 (L)

Approx 15-19

 

I don’t have space to store or present a bin, what are my options?

We sell sacks for both recycling and refuse. Recycling sacks come in rolls of 10 and refuse sacks come in rolls of 25. Stickers for both waste streams are available in sheets of 6. These can be purchased via telephone (01993 861000) and we will deliver your order to you.

What are your collection days?

You can view the collection days for your business's location below.

Check your bin day

What time must business waste be presented?

Your bins must be presented kerbside by 6am on the morning of collection, unless otherwise arranged with us. All waste should be stored in the provided bins or pre-paid sacks.

How do I report a missed collection?

We are successful on over 99% of our collections, but sometimes, we are either unable to collect your waste due to an obstruction or very occasionally our teams make a mistake. If your business waste has not been collected you can report it as missed after 4pm on collection day and we will collect it within two working days. Please let us know as soon as you can if we have missed your scheduled collection so we can schedule the crews.

Report a missed collection

How can I pay by Direct Debit?

If you aren’t already signed up to pay for the service via Direct Debit you can do so using the form below. Paying by Direct Debit will save you time, give you peace of mind around payments and help spread the cost of paying for the service.

Complete the Direct Debit form

How do I get in contact if I have more questions?

If you need to contact us to discuss your service, you can speak to our dedicated team who will be happy to assist you. This includes any requests for additional bins, payment options and changes to your service.

Contact us - general enquiries