Frequently asked questions

Below you will find some of the most frequently asked questions about our business waste and recycling collection services:

What business waste and recycling can you collect?

Below there is more information on exactly what we can and can't collect. 

Food including

• Cooked and raw food
• Cooked food including cooking oil
• Fat and lard
• Meat and fish bones
• Tea bags and coffee grounds
• Pet food

You don't need to line your food caddy, but if you choose to, you can use clear plastic bags, compostable liners, newspaper or kitchen roll.

Recycling including

• Aerosols
• Aluminium foil
• Cartons and tetra paks
• Glass bottles and jars
• Paper
• Card and cardboard
• Plastic bottles
• Food trays and pots including: HDPE, PET, PVC and PP e.g. drinks bottles, bleach bottles, yoghurt pots, tins and cans

What waste can't you collect for recycling?

We cannot collect:

• Blue roll and kitchen towel
• Cling film and plastic film
• Bubble wrap
• Crisp packets and sweet wrappers
• Food waste
• Hard plastic eg plastic pipes and garden pots
• Tissues and tissue paper
• Wires
• Wood

What size bins do you provide?

Business waste bin sizes

Our business waste bins are available in the following sizes:

Sacks and stickers are also available.

If you are not sure what bin sizes you require simply get in contact and we can discuss this with you.

 

Business recycling bin sizes

Our business recycling bins are available in the following sizes:

Sacks and stickers are also available.

If you are not sure what bin sizes you require simply get in contact and we can discuss this with you.

 

Business food waste bin sizes

Our business food waste bins are available in the following sizes:

If you are not sure what bin sizes you require simply get in contact and we can discuss this with you.

 

Capacity of bins

Please find below a table showing the approximate dimensions of the bins, as well as the approximate amount of black bags they can hold:

Bin Size	Dimensions (cm) *approximate sizing	Bags (Regular Size)
140 Litre	105 (H) 58 (W) 56 (L)	Approx 2-3
240 Litre	107 (H) 58 (W) 74 (L)	Approx. 4-5
360 Litre	107 (H) 63 (W) 86 (L)	Approx 6-8
660 Litre	117 (H) 136 (W) 77 (L)	Approx 10
1100 Litre	147 (H) 136 (W) 108 (L)	Approx 15-19

 

I don’t have space to store or present a bin, what are my options?

We sell sacks for both recycling and refuse. Recycling sacks come in rolls of 10 and refuse sacks come in rolls of 25. Stickers for both waste streams are available in sheets of 6. These can be purchased via telephone (01993 861000) and we will deliver your order to you.

How do I get a quote?

Complete our business waste quote form below:

What are your collection days?

You can view the collection days for your business's location below.

What time must business waste be presented?

Your bins must be presented kerbside by 6am on the morning of collection, unless otherwise arranged with us. All waste should be stored in the provided bins or pre-paid sacks.

How do I report a missed collection?

We are successful on over 99% of our collections, but sometimes, we are either unable to collect your waste due to an obstruction or very occasionally our teams make a mistake. If your business waste has not been collected you can report it as missed after 4pm on collection day and we will collect it within two working days. Please let us know as soon as you can if we have missed your scheduled collection so we can schedule the crews.

How can I pay by Direct Debit?

If you aren’t already signed up to pay for the service via Direct Debit you can do so using the form below. Paying by Direct Debit will save you time, give you peace of mind around payments and help spread the cost of paying for the service.

How do I get in contact if I have more questions?

If you need to contact us to discuss your service, you can speak to our dedicated team who will be happy to assist you. This includes any requests for additional bins, payment options and changes to your service.