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Coronavirus (COVID-19) For information on changes to our services, how to get help, support your community, advice and grants for employers and businesses visit our Coronavirus pages.

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Coronavirus - Community support

Community support and what you can do

The Oxfordshire All In website is run by a number of local community organisations. It has details of local support you can access. You may also be interested in one of their volunteering opportunities, for example collecting prescriptions, shopping, keeping in touch.

The contact number for vulnerable residents needing support is 01993 861077 or email community.support@westoxon.gov.uk. The opening hours are 9am to 6pm, Mondays to Fridays and 10am to 2pm on Saturdays.

If you or someone you know has care needs and are already known to Adult Social Care please contact Oxfordshire County Council directly on 01865 897820 or by email shield@oxfordshire.gov.uk.

If you are working with volunteers or want to organise a volunteer group the National Council for Voluntary Organisations has Covid-19 specific advice.

Support for the extremely vulnerable

If you have been identified as being at high risk, or you think you have a medical condition that places you at high risk, you can register on the government website for coronavirus support as an extremely vulnerable person. This support can be in the form of getting food, basic needs and prescriptions delivered.

You can also call the automated line to register for support on 0800 0288327.

Accessing food and essential supplies

Find information on how to get food and other essential supplies during the coronavirus pandemic.

We have created a map of the local area showing businesses offering food delivery or takeaway. You can find contact details of the business and what they are offering. If you are a business and would like to be added to the map please:

Register a business for the food map Food businesses map

DEFRA has produced a list of food options for vulnerable people to help you get food when you need it.

Finances, housing and foodbanks

If you are struggling financially find out where you can access free or subsidised food.

The Department for Work and Pensions are regularly updating their website with information on how to claim benefits for people who have been affected by Coronavirus.

The Money Advice Service have lots of resources to help you find out what you might be entitled to, and where you can get financial help.

If you need help you can also contact Citizens Advice who can offer advice.

Housing Support

Connections provide support to those with a housing-related need, including facing homelessness, coupled with other needs that justify a tailored support plan of up to six months. Contact them by calling 01993 704061 or emailing enquiries@connectionsupport.org.uk.

Health and wellbeing

Mental health

The charity Mind have lots of useful advice and tips about how to protect your mental health and reduce anxiety about Coronavirus. 

The Conversations has an article on staying connected and reducing loneliness whilst you are in isolation.

Age UK Oxfordshire have launched a new telephone service for older people who need support if they are self-isolating. Call 01865 411 288 and leave your name and number, someone will call you weekly to see how you are, chat and offer practical support if needed.

If you have a diagnosis of dementia, or are a carer or relative of someone who has, Dementia Oxfordshire can provide advice and support. Contact them Monday to Friday 9am to 6pm on 01865 410210  or email info@dementiaoxfordshire.org.uk.

Oxford Health NHS Trust Mental Health Helpline is a 24/7 mental health helpline for people of all ages who need mental health advice. Call them on 01865 904 997 for adults or 01865 904 998 for children and young people.

Guideposts is an information Service offering free support to anyone currently struggling with stress, anxiety or fatigue. Free advice and support  is available over the phone or by webchat, Monday to Friday 9am to 5pm. Call them on 0800 048 7035 or email hereinfo@guideposts.org.uk.

Turning Point offer a drug and alcohol treatment and support service. You can contact them by calling 01993 849 405 or emailing oxfordshire@turning-point.co.uk

Staying active

One way you can help improve your mental health if you are self-isolating is by staying active. These organisations have produced tips and guides for people to stay active:

Domestic abuse

Oxfordshire Domestic Abuse Services offers free services to anybody aged 16+ experiencing domestic abuse. Their Abuse Helpline is open Monday to Friday 10am to 7pm. Contact them by calling 0800 731 0055 or emailing das@a2dominion.co.uk.

You can also call the 24-hour National Domestic Abuse Helpline on 0808 2000 247.

Town and Parish Councils

If you are a Town or Parish Councillor you can check how many people in your area are over 65 and so may be self-isolating and need extra support. 

The Oxfordshire Association of Local Councils is providing regular updates on how you can manage core services.

Voluntary groups and organisations

Oxfordshire Community and Voluntary Action provide advice, information and support for voluntary and community groups.

NHS Volunteer Responders Portal

Hundreds of thousands of volunteers have stepped up to support vulnerable people in England who are at most risk from the virus. These volunteers are matched via the GoodSAM app with members of their community who need support to stay well at home.

The help on offer ranges from support with grocery shopping and collecting prescriptions to ‘check in and chat’ phone calls. The volunteers will also help the NHS with patient transport and transport of medical equipment and supplies.

Health and social care professionals can refer people into this service whose medical conditions make them particularly vulnerable and at risk. It will be used by doctors, nurses, pharmacists, local authorities and others where there is no alternative local support and where friends and family of the individual are unable to help. This keeps hospital beds free and provides health professionals with a trusted, national database of volunteers.

NHS Volunteer Responders is being delivered by Royal Voluntary Service one of the country’s largest and longest-standing volunteering charities.


For more information on scams related to Coronavirus visit the Friends against Scams website. They have more information on different types and how to protect yourself.