What to do during a flood
During a flooding incident there are a number of things you can do as a homeowner and support you can ask for from certain organisations.
Who can help you
Different organisations have different responsibilities for helping people affected during flooding. Firstly you should always report a flood via the information on this page but you may also need to contact another service for support. Below is a list of which agency you should contact for different types of assistance.
What they are responsible for and support provided
Oxfordshire County Council
Any flooding affecting roads or paths including flood prevention on highways
0345 310 1111
The local sewer system and any flooding that may affect them. Let them know if you have any issues with sewer water
0800 316 9800
Any flooding issues affecting rivers or major water courses. They are responsible for managing the flooding and flood prevention in those water courses
0345 988 1188
Thames Valley Police and Oxfordshire Fire Service
Supporting with closing roads and helping in the immediate response to a flood but have no statutory responsibilities for flooding
999 if there is an immediate risk to life (101 for non-emergencies)
Local parish council
Your local parish council may provide flood support. Check with them for more information.
West Oxfordshire District Council
If you are asked to evacuate your home, contact your insurance provider or landlord (if renting) first as they may be able to provide you with temporary accommodation. If you are uninsured or your landlord isn’t able to help, contact your friends and family to see whether they can help. If you are unable to find alternative accommodation you can contact West Oxfordshire District Council for assistance.
It is the responsibility of land owners to maintain water courses on private land
Putting up sandbags
When there is an imminent risk of flooding to property, supported by an Environment Agency Flood Alert or Flood Warning being declared, sandbags are made available free of charge by West Oxfordshire District Council. We will deliver sandbags to the elderly or disabled at times of need.
In an emergency loose sand and bags are available for householders to make up themselves at the following neighbourhood sandbag centres listed below. Please be aware you will need a vehicle to transport them and may need several trips to collect enough.
- Ascott-under-Wychwood: Car park next to village hall, Shipton Road
- Bampton:by Fire Station, access by lane by side of Fire Station
- Burford: The Rec Car Park, Tanners Lane
- Charlbury: Charlbury Bowls Club, Ticknell Piece Road
- Chipping Norton: WODC Depot, Greystones (A361)
- Clanfield: Car park next to Cater Insistent, Main Road
- Milton-under-Wychwood: Car park next to the village hall, Shipton Road
- Northmoor: Village Hall, Church Road
- Ramsden: opposite Memorial Hall in Centre of Ramsden (on private land)
- Shipton-under-Wychwood: The New Beaconsfield Hall and Recreation Ground, Station Road
- Standlake: St Giles Church, Downs Road
- Witney: Elmfield Offices, New Yatt Road, OX28 1PB
- Woodstock: Hensington Road Car Park next to the public toilet
If your home is flooding
If you are in immediate danger call 999
You can listen to local radio for updates or call the Flood line on 0345 988 1188.
If water is entering your home:
- make sure you have access to clean water
- move essential items upstairs or out of reach of the water
- turn off gas, electricity and water supplies when flood water is about to enter your home if safe to do so. Do not touch sources of electricity when standing in flood water
Travel during flooding
Do not walk through flooded areas, there may be hidden dangers such as open drains, damaged road surfaces, submerged debris or deep channels.
Do not try to drive through flooded roads or fords, the water is often deeper than it looks and your vehicle may be swept away or you may become stranded.
For the latest travel and transport information visit: