Garden waste collections

Please ensure you have the following to hand:
1. Payment card details (note: Applepay and Googlepay are not currently accepted)
2. Full licence address

Troubleshooting – Please see our handy Hints & Tips section below before completing the form.

Green bins are getting Greener. We’re going stickerless.

We have invested significantly in in-cab technology. This system allows crews to instantly see which households have a subscription. All you need to do is ensure your house number or name is clearly displayed on top of your bin.

• Collections are fortnightly. View your collection day
• Bins need to be presented at the kerbside by 6am
• See further details of the service below, including what we can and can't collect

Getting a red error message when entering your name

If a red error message appears when you enter your name or address, it usually indicates a formatting issue. The form does not accept punctuation including apostrophes. For example, instead of O'Sullivan, you should enter O Sullivan.

The system will also reject extra spaces, which will cause the text to turn red.

Sometimes your device or browser may auto fill your details and add an extra space at the end of your name. If this happens, the writing will go red or it will not accept the name. Simply delete the extra space before continuing.

The form doesn’t like or can’t find my address

Start by typing the first line of your address not the postcode. Your address should then appear below in the dropdown list; you will need to select it.

If nothing appears, type just the first part of your address (e.g., number and your street name) and then click the small magnifying glass icon underneath the field. This will broaden the search and display more address options that match your entry. You can then select your address so it populates the box.

The subscription renewal says 2026 so I can’t renew

The system shows the expiry date of your current subscription. Please go ahead and select the 2026 subscription to renew. Once renewed, the expiry date will update to 2027. If you try to renew again, the system will confirm that you already have a valid subscription for 2027.

Payment issues

We are currently unable to accept ApplePay, GooglePay or American Express. Please ensure you have your card to hand and also your authentication device to hand if required.

Put all compostable garden waste (not in bags) in your bin, including: 

• Grass cuttings 
• Leaves, bark and tree prunings 
• Twigs and small branches up to 5cm (2in) across 
• Tree stumps up to 10cm (4in) across 
• Bedding from herbivore pets (rabbits and guinea pigs etc) 
• Cut flowers 
• Plants and weeds 
• Windfalls from the garden - See further detail below
• Vegetable waste from the garden (e.g. potato tops) 
• Real Christmas trees (cut into 2-3ft sections and remove decorations) 
• Cold wood ash

If I've grown something in the garden e.g. apples, is it food waste or garden waste?

Fruit and veg grown in a garden such as windfall fruit is classed as garden waste and can go in your garden waste wheeled bin (if you have subscribed to the service), however anything you bring inside to the kitchen becomes food waste and should go into your outdoor food waste bin.  

Please don’t over fill your garden bin with windfall fruit, this is very heavy and could cause the bin to snap off the bin lift during the emptying cycle. They are also hazardous for crew members to move so overweight bins won’t be collected.

Please do not put the following materials into your garden waste bin: 

• Food waste* - See more detail below
• Bricks, stones or soil 
• Turf 
• Plastic bags, pots or seed trays 
• Ceramics or crockery 
• Metal or glass 
• Any other household waste 
• Cat and dog faeces or bedding 
• Waste from non-vegetarian pets (cats, dogs etc) 
• Herbicides and pesticides 
• Noxious weeds such as Japanese Knotweed or Ragwort
• Fencing and posts 
• Kitchen roll and tissues
• Cardboard (please recycle in your blue bag)

*It is important you do not put your food waste into your garden waste bin(s).  

We do not collect food waste that has been presented in green garden waste bins because it needs to be treated using a different composting process, which complies with the Animal by-products regulations, to stop future outbreaks of Foot and Mouth Disease.

Any garden waste which is contaminated with food waste will not be collected and you will have to separate it out before the next collection.

The cost of a new subscription is £52.50

• Subscriptions are valid for the period 1st April to 31st March each year
• Full payment is required regardless of when you subscribe in the year. No refunds will be given
• Subscriptions are valid only for the address paid and no stickers will be issued. You must clearly display your house number on the top of your bin
• The service cannot be used by a gardener or grounds maintenance company employed to dispose of garden waste
• If you have ordered a new or replacement bin, delivery of the bin will be made within 6 weeks of the date you ordered it
• For those who cannot accommodate a bin, sacks can be issued following assessment. This equates to 50 sacks per subscription
• All bins remain the property of West Oxfordshire District Council
• Payment does not guarantee you a specific number of collections per year or an amount of garden waste to be collected
• Collections may be suspended with no notice to assist with catch up arrangements when severe spells of bad weather affect the service. No refunds will be given
• The garden waste service will be suspended over the Christmas and New Year period. Further details will be provided on our website
• If garden waste is not presented correctly then it is the responsibility of the householder to rectify this before the next scheduled collection. Crews will not return to collect bins/sacks which have been presented incorrectly, contain non-acceptable items or have frozen content
• The council may use personal information, in particular email addresses, to occasionally contact residents about the Garden Waste Service, improve the service or obtain views on waste and recycling services. Please see our privacy notice for more information on how we use your personal data privacy notice

 

Payment and discounts

• The cost of the service for 2026 to 2027 is £52.50 per subscription per year
• We do not offer any concessions or discounts

Subscription issuing, presentation and replacement

• Once payment has been received from a new customer we aim to deliver the garden waste bin (or sacks if applicable) within 6 weeks
• You will not be issued a sticker and must clearly display your house number on top of your bin
• Householders can share a bin with a neighbour if they wish (but the subscription will need to be registered to one single address and we are unable to split the payment)
• If you move house, the subscription and bin must stay at property, the service is not transferable. You will need to sign up to the service again at your new address to receive the service

Collection times and frequency

• Collections are fortnightly. View your collection day
• Bins/sacks need to be presented on the scheduled collection day at the kerbside by 6am
• If services are suspended for any reason we will provide further details on our collection page and social media channels
• Garden waste collections will usually be suspended for two weeks of the year during the Christmas/New Year holiday period. Dates will be advertised on our collection page

Missed collections and contaminated / unemptied bins

• If your bin has not been collected there may have been an issue with the contents. See items we do not collect above
• Any service suspension (due to weather issues etc.) will be announced on our collection page and social channels
• If your street has been missed for any other reason we will attempt to make the collection on the next working day. Please leave your bin out or present again by the required time. You can report your missed collection online
• No excess garden waste will be collected. Bin lids must be closed. Please do not overfill garden waste sacks (if applicable).
• Frozen bin contents (during cold weather) can cause an issue with weight and potentially damage bin lifting equipment, so please ensure the bin contents are broken up in advance

Bins and sacks

• Garden waste bins are available to order at the same time as your subscription if you are new to the service
• We will only grant additional garden bins if there are additional subscriptions purchased by the householder
• Garden waste sacks are only available for households which cannot accommodate a garden waste bin. The decision on whether a property has garden waste bins or sacks is based on the design and external space at the property and the operational ability to offer the alternative service
• Sacks are only sold in multiples of 50 and only garden waste placed in sacks provided by us will be collected
• If you move house, the subscription and bin must stay at the property, the service is not transferable. You will need to sign up to the service again at your new address to receive the service
• If your bin becomes damaged or lost please contact our customer services team
• Bin cleanliness remains the responsibility of the homeowner and should be kept in a fit state. All bins remain the property of the council
• Please do not put liners in your garden waste bin

You can recycle garden waste for free at Dix Pit household waste recycling centre

Composting garden waste

As an alternative to the garden waste service we recommend having a home composter. Discounted bins are available to buy from the Get Composting website.

Related Pages

• Check your collection day