Make a payment

To make a payment you will need your payment reference number (for example, Council Tax account or an invoice number) and your payment card details. You can use your bank debit card or credit card to pay online, Visa, MasterCard, Visa Delta and Electron are all accepted.

Online payments

You can use this secure method of payment for a number of our services.

Council Tax

View our Council tax pages for how to setup direct debit payments and other ways of paying and support.

Business rates

View our Business rates pages for how to setup direct debit and other ways of paying.

Parking penalties

Garden waste

Building control 

Planning application fees

Licence payments

View Licensing pages for more information on how to apply and renew.

Street naming and numbering - Address change

View Street naming pages for more information on how to apply and make payment.

You can pay online for any other invoices you have received. 

Telephone payments

Call 01993 861045 for our automated telephone payments service which is available 24 hours a day, 7 days a week. You can use this method of payment for:

• Council Tax
• Business rates
• Other invoices (sundry debtors) except parking penalty charges

For Parking charges call 0845 6012584 for our dedicated automated payments service.

Pay by Direct Debit

Payment by Direct Debit is covered by a guarantee and can be used for:

• Council Tax
• Business rates

Direct Debit Instruction - pdf - 89 Kb

Help making a payment

If you have a problem making an online payment, please:

• call us during office hours on 01993 861000

If you are having problems making payments towards an outstanding bill or debt please get in touch as soon as possible. 

Payment security

This is a secure website so you can be confident that your payment details are transmitted and stored in a secure and confidential way. The information you give us electronically will only be used for the purpose you intended.

If you are in a public place we strongly advise you to make sure that you are not being observed by someone when you enter your details. This is to prevent them being misused by someone else.

Click on the VeriSign logo on the Online Payments pages to check our status.

Refund and cancellation policy for internet transactions

For goods and services being bought from the Council's website:

• Where the Council fails to deliver in line with our standards, then a full refund will be made
• The credit / debit card used for the payment will be refunded
• This will be done as soon as possible but within 14 days of the refund being agreed by the Council
• Cancellations will only be refunded at the discretion of the Council
• If the cancellation is agreed by the Council, the customer must take reasonable care of any goods already supplied by the Council until they are collected by the Council
• If the Council agrees to a refund following a cancellation, then this will be carried out in line with the above.

Where the Council agrees that a refund is due for Council Tax, Business Rates or another payment not  covered under the list above, then:

• The credit / debit card used for the payment will be refunded
• This will be done as soon as possible but within 14 days of the refund being agreed by the Council.