Report a missed collection
Update Thursday 8 May 2025
The following table shows if any service failures were reported today. If your address is listed, please leave your bin out or represent before 6am tomorrow and our crews will return to collect.
Please be aware that road closures on Witney Road, White Hill and Widford Lane, Burford will be in effect from Friday 9 May to Monday 12 May 2025. This may impact refuse and food waste collections due to limited access in some areas. If your bin is not collected as scheduled, please leave it out, and our crews will make a second attempt as soon as possible. We apologise for any inconvenience and thank you for your understanding.
| Waste type | Location |
| Food |
Complete |
| Refuse |
Complete |
| Recycling |
Shifford Lane, STANDLAKE |
| Garden |
Complete |
| Trade Refuse |
Complete |
| Trade Recycling |
Complete |
| Trade Food | Complete |
Report
If your bin or recycling has not been collected you can report it as missed after 4pm on collection day. You need to let us know within two days of the missed collection.
Before reporting a missed bin please make sure that:
- you had put the bin out by 6am
- there was no extra waste by the side of the bin
- any recycling was in the correct bin or box
- your garden waste bin had a valid licence
- bin lids were closed
What happens next
We aim to return to collect within two working days from the day that the miss is reported.
There may have been a reason why your collection was missed, for example, not being able to access the property, contaminated or overflowing rubbish. We will let you know if this is the case.