Report a missed bin
If your bin or recycling has not been collected you can report this to us on the day of collection, and within two days of the scheduled collection day.
Before reporting a missed bin please make sure that:
- you had put the bin out by 6am
- there was no extra waste by the side of the bin
- any recycling was in the correct bin or box
- your garden waste bin had a valid licence
- bin lids were closed
What happens next
We aim to return to collect within two working days, please leave your bin out.
This may take a little longer than normal due to the number of staff currently self-isolating. If we have not returned within four working days please leave your bin out for your next scheduled collection day.