Report a missed bin
If your bin or recycling has not been collected you can report this to us after 2pm on the day of collection, and within two days of the scheduled collection day.
Before reporting a missed bin please make sure that:
- you had put the bin out by 6am
- there was no extra waste by the side of the bin
- any recycling was in the correct bin or box
- your garden waste bin had a valid licence
- bin lids were closed
What happens next
We aim to return to collect within two working days, please leave your bin out.